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Privacy Policy

Introduction

Universal Sports & Clothing Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and store personal information when you visit our website, place an order with us, or contact us in any way.

We are the data controller for the personal information we hold about you. Our registered address is Unit 1, Block 9, Dundyvan Industrial Estate, Coatbridge, ML5 4AQ. Company No. SC660948.

This policy applies to all customers, website visitors, and anyone who contacts us. Please read it carefully. If you have any questions, contact us at info@universalsports.shop.

What Information We Collect

We may collect and process the following personal information:

Information you give us directly:

  • Name and contact details (email address, phone number, postal address)
  • Delivery address
  • Order details including garment specifications, sizes, and personalisation requests (e.g. names, numbers, club logos)
  • Payment information (processed securely through our payment provider — we do not store card details)
  • Communications you send us by email, phone, or through our website

Information collected automatically when you visit our website:

  • IP address and browser type
  • Pages visited and time spent on the site
  • Referral source (how you found us)
  • Cookie data (see the Cookies section below)

Information from third parties:

  • If you place an order through a club or team manager on behalf of a group, we may receive personal details (names, sizes) provided by that organiser.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Processing and fulfilling orders — to produce, personalise, and deliver your items
  • Customer communications — to send order confirmations, proofs, dispatch notifications, and respond to enquiries
  • Invoicing and payment — to process transactions and maintain financial records
  • Improving our service — to understand how our website is used and make improvements
  • Marketing — with your consent, to send you information about our products, promotions, and offers (you can opt out at any time)
  • Legal compliance — to meet our obligations under applicable law, including tax and accounting requirements

We will never sell your personal data to third parties.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing your personal data. We rely on the following:

  • Contract — processing is necessary to fulfil an order you have placed with us or to take steps at your request before placing an order
  • Legal obligation — where we are required to process data to comply with the law (e.g. HMRC record-keeping requirements)
  • Legitimate interests — for website analytics and improving our service, where these interests are not overridden by your rights
  • Consent — for marketing communications; you may withdraw consent at any time by contacting us or clicking unsubscribe

Sharing Your Information

We do not sell or rent your personal data. We may share it with the following third parties only where necessary:

  • Delivery and courier services — to fulfil and track your order
  • Payment processors — to handle transactions securely (they process payment data under their own privacy policies)
  • Our website platform and hosting provider — who may process data on our behalf
  • Accountants and financial advisers — for bookkeeping and legal compliance purposes
  • Law enforcement or regulatory authorities — where we are legally required to do so

All third parties we work with are required to handle your data securely and in accordance with UK data protection law. We do not transfer your data outside the UK or European Economic Area without appropriate safeguards in place.

How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes it was collected, or as required by law:

  • Order and customer records — retained for 7 years to meet HMRC accounting requirements
  • Email and written communications — retained for up to 3 years, then deleted unless needed for an ongoing matter
  • Website analytics data — retained in aggregated, anonymised form
  • Marketing preferences — retained until you withdraw consent

When data is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access — you can request a copy of the personal data we hold about you
  • Right to rectification — you can ask us to correct inaccurate or incomplete data
  • Right to erasure — you can ask us to delete your data where there is no legitimate reason for us to continue holding it
  • Right to restrict processing — you can ask us to limit how we use your data in certain circumstances
  • Right to data portability — you can request your data in a structured, commonly used format
  • Right to object — you can object to processing based on legitimate interests or for direct marketing purposes
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@universalsports.shop or write to us at our registered address. We will respond within one month. There is no charge for making a request.

Cookies

Our website uses cookies — small text files placed on your device — to help the site function and to understand how it is used.

Essential cookies are necessary for the website to work (e.g. keeping items in your basket or maintaining your session) and cannot be switched off.

Analytics cookies help us understand visitor behaviour so we can improve the site. These are only set with your consent.

Marketing cookies may be used to show you relevant adverts on other platforms. These are only set with your consent.

You can manage or withdraw your cookie preferences at any time through the cookie settings on our website, or by adjusting your browser settings. Please note that disabling certain cookies may affect how the website functions.

For more information on cookies, visit www.aboutcookies.org.

Contact & Complaints

If you have any questions about this policy or how we handle your personal data, please contact us:

  • Email: info@universalsports.shop
  • Phone: 01236 422334
  • Post: Universal Sports & Clothing Ltd, Unit 1, Block 9, Dundyvan Industrial Estate, Coatbridge, ML5 4AQ

If you are unhappy with how we have handled your data and we have been unable to resolve your concern, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

This policy was last updated in November 2026. We may update it from time to time; any changes will be posted on our website.